FAQS

Our goal is to dispatch all orders by 2 pm every business day (Mon-Fri), excluding public holidays. However, a few factors might delay the shipment before 2 pm. If your order includes one of the following issues, there may be a hold-up in processing: You have provided an invalid address when placing your order. Your order has been held by our security system to be screened, An item in your order has unfortunately oversold. We'll keep you posted if there are any delays due to peak sales periods, so keep an eye on your emails.

All orders are shipped from our warehouses located in Texas.

At AGENDA, we promote a safe work environment based on respect and firmly prohibit violence, aggression, or harassment. Our team is authorized to document any aggressive behavior, whether in person, over the phone, or via email. We maintain a strict ZERO tolerance policy for discrimination. We reserve the right to refuse interactions if our staff feels threatened.

We can not guarantee that your order will be canceled after you confirm and place it with us. Should you wish to cancel an order placed, we must be immediately notified via email or phone before the goods have been shipped. Our team will do their best to process your cancellation.

We are so sorry to hear that you have experienced an issue with your order! In order to investigate the issue with your item, we request the following information: FAULTY ITEM/S: Send clear images/videos clearly outlining the fault as well as an image of the whole item. (If you are reporting faulty shoes provide images showing the bottom of the shoe) Let us know if the product you received came inside a plastic sleeve, (Disregard if the item in question is a hat) Submit a request by contacting us. INCORRECT ITEM/S: Could you please complete the below 3 steps; Send through a photo of the incorrect product Send through a photo of the tag attached to the item AND the tag attached to the plastic sleeve/or the barcode sticker on the box (this allows us to see if the item was labeled incorrectly) Please let us know if the product you received came inside a plastic sleeve, (Disregard if the item in question is a hat) MISSING ITEM/S: Please check your emails first! Our team may have tried to reach out to you in regards to an issue fulfilling an item. In this circumstance we will need you to send through photos of the following: Items you did receive The full packaging that your parcel came in, front and back (this includes the CK parcel bag or box) All this information will help our team locate your parcel being packed in the warehouse, and we can pinpoint at what stage your item has gone missing.

Our team can still make changes to your shipping address if your parcel has not been despatched. Please give us a call as soon as possible so we can update your order. If you have already sent us an email we encourage you to give us a call so we can get onto it sooner. Please have your order number ready for our team, so that we can process your request as efficiently as possible. Please note: once your parcel has been despatched we can no longer make changes and you will need to contact your local postal service to attempt to redirect the parcel.

We are unable to add or change items in your order once confirmed and placed, your order will have to be canceled and replaced. Give us a call ASAP and we can attempt to complete this request! If your order has already been despatched we will not be able to a store credit/refund until your parcel arrives back to us.

We can't make changes to your billing address once your order has been finalized. This won't have any effect on the shipping and delivery details, as your order will be shipped to the shipping address you have provided. Providing incorrect billing information may affect your order being flagged by our security team to verify your identity.

If you have lost your in-store receipt our team will be able to obtain this, given you have all the information we require to locate your receipt within our system: Date of purchase Approximate time of purchase The amount of purchase (we need the exact amount) The store you have visited The items purchased

With in-store purchases, you will need to head back into the store so that they can rectify this for you. If you do not have a local Culture Kings store, please submit a request with the following information: A copy of your store receipt OR proof of purchase Clear images of the fault and any tags attached to the item A detailed description of the fault From here we can have this investigated and come to a resolution for you ASAP!

AGENDA do not hold the items in your cart! If you have added an item to your cart there is an opportunity for other customers to check out with this product before you do. We've implemented the countdown in case you forget to check out, however, to avoid disappointment, we recommend checking out as soon as possible.