Refund Policy

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NO REFUND OR EXCHANGES ON FOOTWEAR!!!!!!!!
NO REFUND NO EXCHANGE ON CLOTHING DUE TO COVID-19

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your item smells of smoke, foul odors, fragrances, or has pet hair or stains on it no store credit will be issued and you will need to purchase return shipping to receive it back.

Non Returnable Items Include

SNEAKERS OR CONSIGNMET ITEMS

Gift cards 
Downloadable software products 
Underwear 

SALE ITEMS - any item that received a discount less than full price

CLEARANCE ITEMS

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable and we deem this necessary) 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error 

Refunds if a error has occurred on our part (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at coreusamanager@gmail.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at AgendaHouston@gmail.com and mail it back to 5085 Westheimer Rd Suite 3781 Houston Tx 77058

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.